Support Desk
We can support everything; from your network devices to your desktop devices
Application Support
We support all applications from O365 to anti-virus, including patch management
Ticket Triage
Chat, email, call and/or walk-ins welcomed
IT Help Desk
Powered by ContourCinch
Whether you are looking for help troubleshooting problems or need guidance around your technology challenges, ContourCares support team can help you.
ContourCares is a 24/7/365 support service that will provide you with the ability to focus on your company’s needs all while offering employees and customers a satisfying experience with our help desk.
How It Works
Customer Care
Satisfaction is our #1 priority
24/7 Support
ContourCares is always here for you,
we provide support 24x7x365
On-site Support
No problem. Let us know where and when. Full-time, part-time or as needed.
ContourCares
Help Desk
Powered by ContourCinch
Your ContourCinch Support Center provides a comprehensive view of the status and priority of your open tickets. You can review archived tickets and create new tickets all while getting real-time feedback from the ContourCares support team.
In the Monitoring Center, you can see the status of your active devices and create tickets or work orders related to a specific device.
In the Cloud Center, view the details of your cloud solutions including infrastructure, database, backups, disaster recovery, desktops etc. You can also take a look at the status of your existing cloud solutions and managed solutions. You can also choose to add more solutions and check on the status of any new solutions in the queue.
Lets Keep IT a Cinch!
24/7
monitoring
Incident management
Protection of your data
One centralized location
Customer notification & reports
Discover how ContourCinch can assure a rapid and secure backup and recovery for systems on-site or in the cloud
ContourCinch Benefits
Automated Data Management
ContourCinch is your centralized Cloud and Managed Services console. Whether you need to spin up a Virtual Server, create a new backup or replicate data to your DR facility; everything you need is just one click away and backed by Contour’s 24×7 Support Team.
Advanced Managed Services
ContourCinch provides proactive support for your Cloud systems as well as your End Users.
Need to reset your password? Having trouble access an application? Call the ContourCares support desk for immediate assistance.
Options, Options, Options
Whether you need Cloud Servers, Managed Services, Help Desk, Advanced Security or assistance rolling out a new project; ContourCinch is your centralized data management solution for all of your IT and end user needs.
Choose the perfect plan
silver
$25
/ Per user
- Help Desk (Mon-Fri 8am-6pm)
- Customer Portal
- Anti-Virus & Malware Protection
- Professional Web Filtering
- Desktop Monitoring & Management (Self-Service)
Gold
$110
/ Per user
- Silver level plus...
- Network Monitoring & Management ( 3 devices included)
- Server Monitoring & Management (6 servers included)
- Asset & Inventory Management
PLatinum
$170
/ per user
- Gold level plus...
- Help Desk (24x7x365)
- Advanced Web Filtering
- Network Monitoring & Management (6 devices included)
- Server Monitoring & Management (20 servers included)
- Application Support
- Technical Account Manager
Frequently asked questions
No, you automatically get access to ContourCinch with a paid help desk agreement.
Most of our customers sign a 36-month agreement. However, we do have customers that sign 12 and 60-month terms.
We do not have minimums, but we are assuming you have one employee.
Yes, we support network, servers and phones.