IT Support & Services

Whether you are looking for help troubleshooting problems or need guidance around your technology challenges, ContourCares support team can help you. 

ContourCares is a 24/7/365 support service that will provide you with the ability to focus on your company’s needs all while offering employees and customers a satisfying experience with our help desk. 

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How it works

Support Desk

We can support everything; from your network devices to your desktop devices.

Application Support

We support all applications from O365 to anti-virus, including patch management

Ticket Triage

Chat, email, call and/or walk-ins are welcomed

Customer Care

Satisfaction is our #1 priority

24/7 Support

ContourCares is always here for you, we provide support 24x7x365

On-site Support

No problem. Let us know where and when. Full-time, part-time or as needed.

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ContourCares
Help Desk

Powered by ContourCinch

Your ContourCinch Support Center provides a comprehensive view of the status and priority of your open tickets. You can review archived tickets and create new tickets all while getting real-time feedback from the ContourCares support team. 

In the Monitoring Center, you can see the status of your active devices and create tickets or work orders related to a specific device.

In the Cloud Center, view the details of your cloud solutions including infrastructure, database, backups, disaster recovery, desktops etc. You can also take a look at the status of your existing cloud solutions and managed solutions. You can also choose to add more solutions and check on the status of any new solutions in the queue. 

Lets Keep IT a Cinch!

24/7
monitoring

Incident management

Protection of your data

One centralized location

Customer notification & reports

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Discover how ContourCinch can assure a rapid and secure backup and recovery for systems on-site or in the cloud

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ContourCinch Benefits

Automated Data Management

ContourCinch is your centralized Cloud and Managed Services console. Whether you need to spin up a Virtual Server, create a new backup or replicate data to your DR facility; everything you need is just one click away and backed by Contour’s 24×7 Support Team. 

Advanced Managed Services

ContourCinch provides proactive support for your Cloud systems as well as your End Users.

Need to reset your password? Having trouble access an application? Call the ContourCares support desk for immediate assistance. 

Options, Options, Options

Whether you need Cloud Servers, Managed Services, Help Desk, Advanced Security or assistance rolling out a new project; ContourCinch is your centralized data management solution for all of your IT and end user needs. 

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Choose the perfect plan

silver

$25

/ Per user

  • Help Desk (Mon-Fri 8am-6pm)
  • Customer Portal
  • Anti-Virus & Malware Protection
  • Professional Web Filtering
  • Desktop Monitoring & Management (Self-Service)
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Gold

$110

/ Per user

  • Silver level plus...
  • Network Monitoring & Management ( 3 devices included)
  • Server Monitoring & Management (6 servers included)
  • Asset & Inventory Management
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PLatinum

$170

/ per user

  • Gold level plus...
  • Help Desk (24x7x365)
  • Advanced Web Filtering
  • Network Monitoring & Management (6 devices included)
  • Server Monitoring & Management (20 servers included)
  • Application Support
  • Technical Account Manager
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Frequently asked questions

No, you automatically get access to ContourCinch with a paid help desk agreement.

Most of our customers sign a 36-month agreement. However, we do have customers that sign 12 and 60-month terms.

We do not have minimums, but we are assuming you have one employee. 

Yes, we support network, servers and phones. 

Yes.

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